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| If anyone is injured, call for an ambulance |
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| 1. |
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Record information about the accident to refer to later. Draw a small diagram of where your vehicle was and which lane you were using. Do the same for the other vehicle. Draw arrows to indicate each car's direction of travel and show the distance to the nearest intersection. |
| 2. |
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Obtain information from the other driver: Name, Phone Number, License Plate Number, Year and Make of the vehicle involved and the name, phone number and address of any witnesses. |
| 3. |
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If your vehicle can't be driven from the scene, call a tow truck and have your vehicle towed to a place where it can be stored securely. |
| 4. |
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But Make sure your Towing truck driver doesn’t force you to go the repair shop of his/her choice as that is your right and you can go to the auto body shop that submits you the best |
| 5. |
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if the other vehicle's driver is responsible for the accident, towing and storage charges form part of your claim. |
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| Hit & Run |
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1. |
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Ask if anybody witnessed the accident, if they did, get names, addresses, and phone numbers |
2. |
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It is mandatory for all hit & run accidents to make a police report. The police will give you a police file number that you will need when you Dial-A-Claim or file your claim online. . |
3. |
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ICBC may request you to supply a sworn affidavit ICBC will examine your vehicle, and may visit the accident scene and interview witnesses before settling the claim. |
Make your police report within 24hrs if the accident happened in the city; 48 if it happened in a rural area. If you are injured and can't file a police report, another person must do it for you. Don't wait. |
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| Vandalism or Theft |
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| 1. |
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For your safety, if you witness someone tampering with or attempting to steal your vehicle do not directly intervein. Call 911 immediately and try to get a description of the person or persons involved. If you did not witness the incident, ask anyone in the area if they had seen anything. |
| 2. |
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It is a good idea to report these claims within 24 hours and make a police report if instructed to by your insurance adjuster. |
| 3. |
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If your vehicle has been stolen phone 911 immediately. Have your License plate number and a description of your vehicle ready for the officer who answers your call. Once you have a police file number you can call your insurance company who will then advise you of your options depending on the type of coverage you have. |
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| Making a claim with your Insurance Company |
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| 1. |
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Call you Insurers Claims department. Have your Registration and Policy numbers, accident information, police file number, and drivers licence of both yourself and the other party(s) involved. |
| 2. |
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Name the collision repair shop of your choice to the telephone agent. At this time the agent will either advise you to have the repair shop of your choice do the estimate and fax or email it to them or they will assign a private appraiser to complete the estimate at your house or the shop you have chosen. |
| 3. |
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Phone your repair shop and advise them that you have made a claim and with which insurance company you deal with. |
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Note: Most Private Insurance companies have "preferred" repair shops designated by geographical locations or other reasons. Your private insurance company may require you to have your vehicle estimated at a "preferred" collision repair facility. As the registered owner of the vehicle may have your vehicle repaired at any repair facility you choose. |
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| Getting your Vehicle Repaired |
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| 1. |
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Take your auto and estimate form to the collision repair shop of your choice. |
| 2. |
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If you are satisfied with the work, sign the Claim Estimate Form. |
| 3. |
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You may have to pay the repair shop the amount of your policy's deductible before they will release your vehicle. If you feel the deductible and/or other claims related charges should be waived by your insurance company, it is a good idea to have this sorted out with your adjuster before you arrive to pick up your repaired vehicle. |
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